Privacy Policy

1. Introduction

Skeletonankleol ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website or during consultations.

We operate in accordance with the New Zealand Privacy Act 2020 and are committed to handling all personal information responsibly and transparently. By using our website or engaging our services, you acknowledge the practices described in this policy.

This policy applies to all personal information collected through our website at skeletonankleol.world, through our contact forms, by telephone, and during in-person or online consultation sessions.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you use our services. This includes:

Your full name and contact details (email address, phone number)
Information shared through our online contact form
Details about your lifestyle, daily habits, and hydration patterns provided during consultations
Correspondence records, including emails and call notes
Feedback or survey responses you submit voluntarily

2.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically. This may include:

Your IP address and approximate geographic location
Browser type, version, and operating system
Pages visited on our website and time spent on each page
The referring website or search engine query that led you to our site
Date and time stamps of your visits
Cookie identifiers (see Section 5 for details)

2.3 Consultation-Specific Information

During our water balance consultation services, we may collect additional information relevant to the service, such as general notes about your daily routine, activity levels, and fluid intake habits. This information is used solely to provide you with personalised guidance and is treated with the highest level of confidentiality.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your enquiries and communicate with you about our services
To schedule, confirm, and deliver consultation sessions
To prepare personalised written summaries and guidance plans for your consultation
To send follow-up communications related to your consultation programme
To improve the quality and relevance of our services based on aggregated feedback
To operate and improve the functionality of our website
To comply with legal obligations under New Zealand law
To maintain records as required for business and administrative purposes

We do not use your personal information for automated decision-making or profiling in any way that would significantly affect you. We do not send unsolicited marketing communications without your explicit prior consent.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

With trusted service providers who assist in operating our website and delivering our services, bound by confidentiality obligations
With professional advisers such as legal or accounting firms where required
Where required by law, regulation, or court order in New Zealand
In the event of a business transfer, merger, or sale, where your information may be transferred to a successor entity under equivalent privacy protections

Any third-party service providers we engage are required to handle your information in a manner consistent with this Privacy Policy and applicable New Zealand law.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our website. We use the following types of cookies:

Strictly necessary cookies: Required for the website to function correctly. These cannot be disabled.
Functional cookies: Allow us to remember your preferences and settings, such as whether you have accepted our cookie notice.
Analytics cookies: Help us understand how visitors interact with our website in aggregate, so we can improve the user experience.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information, please see our Cookies Policy.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods depend on the nature of the information and the purpose for which it was collected:

Contact form enquiries: retained for 24 months from the date of last contact
Consultation records: retained for up to 7 years for business and compliance purposes
Website analytics data: retained in aggregate, anonymised form for up to 36 months

When your information is no longer required, we take appropriate steps to securely delete or anonymise it.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the following rights with respect to your personal information:

Right of access: You may request a copy of the personal information we hold about you.
Right to correction: You may request that we correct any inaccurate or incomplete information.
Right to erasure: In certain circumstances, you may request that we delete your personal information.
Right to restrict processing: You may ask us to limit how we use your information in certain situations.
Right to object: You may object to our use of your information for certain purposes.
Right to complain: You have the right to lodge a complaint with the New Zealand Privacy Commissioner if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to all requests within 20 working days in accordance with the Privacy Act 2020.

8. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

Secure HTTPS encryption for all data transmitted through our website
Restricted access to personal information on a need-to-know basis
Regular review of our data handling practices and security protocols
Secure deletion of data that is no longer required

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that affects your rights and interests.

9. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We recommend reviewing the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of external sites.

10. Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete that information promptly. If you believe we may have information about a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how your information has been handled, please contact us:

Business: Skeletonankleol
Address: State Highway 1, Paraparaumu 5032, New Zealand
Phone: +64 4 902 9899
Email: welcome@skeletonankleol.world

You may also contact the Office of the New Zealand Privacy Commissioner at www.privacy.org.nz if you have concerns about our handling of your personal information.

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